Last Updated: 2025

1. Eligibility for Returns
   Returns are accepted only under the following conditions:
   • The product received is defective, damaged, or incorrect.
   • The item is unused, unwashed, unaltered, and in original condition with all tags and packaging intact.
   • A return request is submitted within 48 hours of delivery.

2. Non-Returnable Items
   The following items cannot be returned:
   • Customized or stitched outfits
   • Used, worn, or altered garments
   • Sale or discounted products (unless defective)
   • Accessories (if any)
   • International orders (unless defective)

3. Return Process
   To initiate a return, contact us with your order number and product images. Once verified and approved, we will arrange for pickup (where applicable). All returned products undergo a quality inspection before approval for refund or exchange.

4. Refund and Exchange Options
   After quality check approval, eligible customers may receive:
   • Store credit (valid for 6 months)
   • Exchange with another product
   • Refund to the original payment method (only when applicable and approved)

5. Cancellations
   Orders may be cancelled within 2 hours of purchase. Once the order is processed or shipped, cancellations cannot be accommodated.

6. Damaged or Incorrect Products
   If you receive a defective or wrong item, notify us within 48 hours with clear image or video proof. We will replace the product or provide store credit after verification.

7. Contact
   For return or refund-related queries, contact:
   Email: thedrapetheory@jsjworlds.com
   Phone: +971582241665